Last updated: December 2016
Refund eligibility depends on the cancellation policy of your specific booking. Many rates on LUMRIC include free cancellation — look for the "Free cancellation" label when selecting your room or flight.
Cancel before the stated deadline (typically 24–48 hours before check-in or departure) and receive a full refund to your original payment method. The exact cancellation deadline is shown during booking and in your confirmation email.
Some discounted rates are non-refundable. This is clearly stated at the time of booking. For non-refundable bookings, no refund is available if you cancel, though you may be eligible for a partial refund of taxes and fees.
You can manage your booking and request cancellation through your confirmation email link, or by contacting our support team. Refunds are processed within 5–10 business days to your original payment method.
If you do not arrive for your stay or flight without canceling, the provider's no-show policy applies. This typically means the full booking amount is charged and non-refundable.
If the airline or hotel cancels your booking, you are entitled to a full refund or rebooking at no additional cost. We will notify you immediately and assist with alternative arrangements.
Contact our support team for any refund questions: Contact Support